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Shopping FAQ

General Question

Q1: Do you have a local store?

A1: No, we sell on Amazon only, all products on IFFEI website are linked to Amazon store


Q2: Is the listing price for one pair or the whole family?

A2: For one pair only.


Q3: Is the price the same for each pair?

A3: No. Price vary based on size and style. (the final price is on Amazon, not our website)


Q4: Do you provide plus size?

A4: Currently, we don't. The largest size is XXL.


Q5: Price for 2/3/5 people? 

A5: On our Amazon product page, please select size first then you will see the price 


Q6: I need a set for couples or my family of 5, how do I order and choose different sizes?

A6: Every matching set provides adult size and child size. Click "BUY ON AMAZON" on a specific product page and you will be directed to Amazon, select size first and add each size to your cart, then proceed to check out

1. Select color and size

2. Add item to cart

3. Return to product listing

4. Repeat steps 1-3 for all family members

5. Proceed to check out

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Delivery & Shipping

For Amazon Prime products, you can get it with two-day shipping service

For non-Prime products or the Prime is sold out, our standard delivery takes about 7-10 days and expedited 5 days


Returns & Refund

You have 30 days to return your items from when you receive your order if you're not 100% happy! We strongly suggest you contact us for any issue


Order Issue? Help?

1.Simply click the link below, be sure your Amazon account login

https://www.amazon.com/askseller?marketplaceID=ATVPDKIKX0DER&ref_=v_sp_contact_seller&sellerID=A3U30N0IHWUAE7&_encoding=UTF8& 

2.Or log into your Amazon account - Orders - Problem with orders